Privacy Policy
Effective Date: January 28, 2026
This Privacy Policy describes how Helion Network ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website (helionnetwork.com), use our AI-driven services, or otherwise interact with us.
As an AI agency, we are committed to transparency regarding how your data interacts with machine learning models and third-party processors.
1. Information We Collect
We collect information that you provide directly to us, as well as information generated through your interaction with our AI services.
Contact Information: Name, email address, and any other details provided via contact forms.
User Input & Conversations: Text, files, or prompts you provide during interactions with our AI models. This data is used to generate responses and improve the performance of our services.
Payment Information: For paid services, we collect billing details. These are typically processed by secure third-party payment processors.
Usage Data: IP addresses, browser types, and interaction logs (via cookies and analytics) to understand how you use our platform.
2. How We Use Your Data
We utilize your information for the following purposes:
Service Delivery: To provide, maintain, and improve our AI models and agency services.
AI Model Improvement: We may use anonymized or pseudonymized conversation data to refine and train our AI systems for better accuracy and performance.
Communication: To provide customer support, respond to inquiries, and send marketing communications (where opted-in).
Compliance & Security: To comply with legal obligations, prevent fraud, and ensure the safety of our users.
3. Third-Party Sharing & Service Providers
To deliver high-performance AI solutions, we partner with specialized third-party providers. Your data may be processed by:
AI Model Providers: OpenAI, Grok (xAI), and Google (Gemini) for natural language processing and generation.
Platform & CRM: GoHighLevel for business automation and customer management.
Communication & Infrastructure: Twilio (for messaging/telephony) and Google (for hosting and workspace tools).
Compliance: We may disclose data if required by law or in response to valid legal requests by public authorities in the state of South Carolina or federal agencies.
4. Data Retention & Deletion
We retain your personal information for as long as your account is active or as needed to provide you with services.
Account Deletion: Upon request, we will delete your personal data from our active databases, subject to legal or "legitimate interest" requirements (such as financial record-keeping).
Marketing Opt-Out: You may opt out of marketing communications at any time by following the "unsubscribe" link in our emails.
5. Security Measures
We implement industry-standard security protocols to protect your data, including encryption of data at rest and in transit. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.
6. User Rights (GDPR/CCPA/General)
Depending on your location, you may have the following rights:
Access & Portability: Request a copy of the data we hold about you.
Correction: Request that we update or fix inaccurate information.
Deletion: Request that we erase your personal data.
Opt-Out: Object to the processing of your data for AI training or marketing purposes.
7. International Data Transfers
As we use global providers like OpenAI and Google, your data may be transferred to and processed in countries outside of your own. By using our services, you consent to these transfers.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our privacy team at:
Helion Network 1513 Clarendon Way
Mount Pleasant, SC 29466
Email: [email protected]